Shipping policy

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays. Once your order has shipped, you will receive a confirmation email containing your tracking information.

During sales, product launches, and holiday periods, processing may take slightly longer.

Shipping Rates and Delivery Estimates

United States and Canada

Free standard shipping on orders of $75 USD or more
Shipping charges for orders under $75 USD are calculated at checkout
Estimated delivery: 3–10 business days after dispatch

International Shipping

Elite VVS ships to eligible international destinations. Available shipping methods, rates, and estimated delivery times will be displayed during checkout.

International delivery generally takes 7–21 business days after dispatch. Customs processing and local carrier delays may extend this timeframe.

Delivery estimates are not guaranteed.

Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, and local taxes. These charges are determined by the destination country and are the customer’s responsibility.

Elite VVS does not control or collect these charges and cannot predict their amount.

Order Tracking

Tracking details will be emailed once your order has shipped. Please allow up to 48 hours for the carrier’s tracking system to update.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if you notice an error.

We cannot guarantee address changes after an order has entered processing. Elite VVS is not responsible for packages delayed, returned, or lost because of an incorrect or incomplete address supplied by the customer.

Additional shipping fees may apply if an order must be resent.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is handled by that carrier. Elite VVS is not responsible for carrier delays or packages marked as delivered that are later reported missing or stolen.

If your tracking has not updated for seven business days, or your package appears lost in transit, contact us so we can help you open an investigation with the carrier.